PetSmart Fish Return Policy

Pets are one of the amazing companies a person can have. This is why when it comes to keeping a fish as a pet, PetSmart got you covered.

At PetSmart, you can find a variety of fish ranging from goldfish, sharks, angelfish, platys, betta fish and so much more. All these fishes can be found as both male and female.

So if you’re searching for a new pet fish, head over to PetSmart. PetSmart does not only provide you with a pet, they help you create a life around your pet providing you with a fulfilled life.

With over 1,650 pet stores in the United States, PetSmart doesn’t only provide you with just a pet. You also get access to competitively priced pet foods, products, and services too.

PetSmart thrives on this amazing policy of doing everything to keep their pets safe, happy, and healthy because they believe there’s nothing our pets wouldn’t do for us.

PetSmart as an organization loves every pet, so what is PetSmart’s return policy on fish?

Dive in to find out

PetSmart Fish Return Policy

PetSmart Fish Return Policy

PetSmart’s Return Policy On Fish

The PetSmart return policy on fish allows you to return a fish to PetSmart within 14 days of purchase. This return policy doesn’t take into account whether the fish is dead, so dead or alive PetSmart will accept back a pet fish so long as you’re bringing it back to the store within 14 days.

Even if your pet fish is sick or unwanted you can also return the fish successfully to the PetSmart outlet you purchased the fish from.

So what happens after 14 days?

If you’re returning a fish to PetSmart after your 14 days grace period elapses there’s a high chance that your fish won’t be accepted back. But there are a few cases that are exceptions. These cases are determined by the manager at the PetSmart outlet.

What are the requirements to return a fish to PetSmart?

Original Sales Receipt: By the PetSmart return policy, you need to return your fish dead or alive within 14 days. While coming with your pet fish, PetSmart requires that you come with the original sales receipt.

So what if I don’t have the original sales receipt?

Luckily, various PetSmart outlets keep a file that contains details about purchases made for two months. So even if you don’t have your original sales receipt, PetSmart can help you look up details about the pet you’re returning so long as it is within the 14 day return period.

Here are other things that PetSmart might require from you when you return your pet fish to their outlets:

Identification: Some PetSmart stores require that you provide them with a valid means of identification to process the return of your pet fish. Valid means of identification could be your driver’s license.

Water Sample From Fish Tank: Some PetSmart outlets may require that you provide them with a sample of the water in your home tank. This is to ensure that it wasn’t the water in the tank that harmed your pet fish.

Do I get a refund when I return my pet fish?

PetSmart gives you a refund when you return your pet fish within 14 days. Your refund is credited to your original payment method. Although if your pet fish died, you can choose to get another fish as a replacement.

How long does it take to get a refund?

It usually takes around 3 to 7 days for Petsmart to successfully process your refund and you’ll receive it through whatever means you originally made payment from.

Once PetSmart has successfully processed your refund, you’ll get a confirmation mail informing you that your refund has been successfully processed.

FAQs on Petsmart 14 day fish guarantee

petsmart 14 day fish guarantee

Can I return a fish to PetSmart?

Yes, you can return a fish to PetSmart. PetSmart has a return policy that allows you to return your fish within 14 days of purchasing the fish. You can return your fish unwanted, sick, and even dead.

After 14 days, your fish would only be accepted based on the discretion of the PetSmart store manager.

To return your fish you would need the original receipt from when you purchased the fish. In some cases, you might be asked for a valid means of identification so to be on the safer side just take one along such as your driver’s license.

You might also be required to bring along a water sample if you’re returning a dead fish. PetSmart usually requests a water sample from the fish tank to confirm if the water caused the death of your pet fish.

Does PetSmart have a fish warranty?

Yes, PetSmart has a fish warranty of 14 days. If your fish gets ill, dies, or for any reason, you seek to return your fish PetSmart will accept it. All you need to do is return your fish within 14 days of purchasing your pet fish.

You can get a refund or get another fish from PetSmart when you return it within these 14 days.

Why do my fish keep dying from PetSmart?

Pet fish are amazing, colorful, and fun to keep but it starts getting stressful when you have to keep buying a new one because your fish keeps dying. If you find yourself in this kind of situation where your fish keeps dying, there are several reasons why it may be so.

Some of these reasons include:

  • Sick Fish: if you buy a fish that’s sick, unhealthy, or stressed out before they’re introduced to a tank then you can be sure they won’t last long. Even if you have one of the best aquarium conditions, your pet fish would end up dying.

The best thing to do when purchasing a fish is to find out the common illness that your fish may suffer from.

Although there are times when the transportation of the fish or incorporating it into a new tank may stress the fish out causing its death.

  • New Tank: A new tank needs to develop a certain level of chemistry before it’s safe for a fish. If a new tank has a heavy concentration of nitrates and ammonium, it can be fatal for even a healthy fish.

Although natural bacterial help balance the water in the tank until that balance is achieved in the water, the fish will die.

  • Aquarium Size: You shouldn’t just head into a store and buy an aquarium based on the fact that your house can accommodate a specific aquarium size.

It is important to remember that fish grow and they have needs. So before deciding on the perfect aquarium size for your fish, carry out intensive research. This will help reduce the death rate of your fish.

  • Water Quality: Healthy fish needs quality water. Various components of the water must be at an ideal level. This includes various things like pH levels, water salinity and so many more.

If all these items are not at an ideal level, any one of them can cause the death of your fish. Hence, it is important to research the best water quality for your fish. This would help you in taking effective measures to ensure that your fish is in perfect condition.

See Also: Costco Mattress Return Policy 2022

Leave a Comment